Connection Platform
Swagat is an AI-powered connection platform. We orchestrate your operations so your team stays focused on what matters: the people you serve.
Pulse Dispatch
Work reaches your team—not the other way around.
When a conversation needs a human now, Pulse Dispatch broadcasts to phones and desktops your roster already carries.
Lock-screen nudges cut through dashboard noise so the right person sees the moment that matters.
Reply ACCEPT from WhatsApp or SMS, mark DONE when someone is taken care of, or LEAVE the queue without guilt.
Stay present with your community without living inside a ticket board.
Pulse Dispatch to personal devices
Three capabilities that free your team from dashboard work—so they can invest in relationships, not ticket hygiene.
Turn your inbox into an active command center.
Stop waiting for your team to hunt through a dashboard. Pulse Dispatch broadcasts tasks directly to their personal device, empowering them to engage with the people you serve and manage work instantly with a single tap.
The end of manual ticket management.
Stop managing ticket states, database labels, or manual status updates. Swagat abstracts operational complexity, turning every conversation into a clean, actionable stream of work—connection without clutter.
Don't navigate menus. Just talk to your business.
Need to adjust your hours, update your roster, or change how you route feedback? Don't hunt through settings—simply text Sahayak. Your system reconfigures itself in real-time, growing as fast as your business.
Meet Dutah
Dutah means messenger in Sanskrit.
Dutah is built into your connection hub. It reads your knowledge base and replies in your voice—thoughtfully, around the clock—so no one waits on a human when a warm automated answer will do.
Dutah
Dutah is replying
“Do you have court time this Saturday?”
“Yes—10am or 2pm is open. Want me to hold a slot for you?”
Connection, orchestration, and brand—everything your team needs to stay present for the people you serve.
Every channel in one place. Dutah keeps routine threads warm so your team can show up for the moments that matter.
Let customers book courts, classes, or slots online (beta for facility templates).
Chat widget and emails that feel like you—not a generic ticket portal.
Swagat is a connection platform for clubs, coaches, and service businesses—not a ticket queue with a widget.
Pick the model Dutah uses (e.g. GPT-4o)—not locked into one vendor's black-box AI.
Publish a simple site with your catalog, help articles, and chat—on your Swagat subdomain or your domain.
Courts, classes, and appointments with reminders—same place your team answers messages.
Templates for coaches, facilities, HOAs, and memberships—not a one-size generic inbox.
Post short updates like “Closed until 4pm”—Dutah reads them instantly, then they expire automatically. No manual takedown.
Install Swagat as a PWA on iPhone, Android, or desktop. Native Expo app for biometrics and offline queue when you need it.
Instagram, Facebook, and WhatsApp beside email and web chat—one relationship thread per person.
Run Swagat on your own cloud or servers when you need data residency, private networking, or full control—same product, your infrastructure.
Intercom and Chatwoot excel at inboxes. Swagat is a connection platform with Pulse Dispatch, Zero-Ops, Sahayak AutoConfig, and conversational onboarding.
Push inbox tasks to roster devices; tap to accept or complete
Stream of work—not manual ticket states and label hygiene
Reconfigure hours, roster, and labels by conversation
Describe your business; template JSON seeds inboxes and queues
Email, chat, and assignments
Bot answers from your content
Choose LLM per tenant
Mini-site on your domain
Slots, resources, reminders
Articles tied to AI replies
Coaches, clubs, HOAs, etc.
Meta channels in inbox
Auto-expire “closed until 4pm” style updates
Installable PWA + native agent app
Run the stack yourself
Comparison reflects typical product positioning in 2026; plans and add-ons vary. Swagat and Chatwoot both support self-hosted deployment; Intercom is cloud-only.
Straightforward tools that keep relationships moving—each does one job well.
Email, chat, and social messages in a single thread. See who's nurturing each relationship.
Reply in real time. Add private notes only your team can see.
Who reached out, what you discussed before, and notes from your team—context that deepens trust.
A chat bubble on your site. Returning visitors continue the same conversation.
Install Swagat on your phone or laptop—same inbox, native feel, no app store required for the web app.
Broadcast inbox tasks to roster devices—ACCEPT, DONE, or LEAVE from WhatsApp, SMS, or social without opening a dashboard.
Notify your CRM or tools when a new message arrives.
Match chat and emails to your brand—professional for parents and members.
Real teams—not abstract “templates.” See who Swagat is built for and start with a setup that matches your day-to-day.
Events & workshops
You are coordinating people, not tickets—attendees, volunteers, catering, and facilities all message from different channels.
Swagat routes questions to the right queue and saves your runbook so Dutah answers parking, timing, and logistics instantly.
One-off shift windows land on your event date—not weekly office hours you did not mean to publish.
Pulse Dispatch reaches your on-site leads when something needs a human right now.
After the event, every conversation stays in one history for thank-yous and follow-up.
Join the beta from any example—we save your preferred starting template for when you're approved to sign up.
Events that need volunteers, vendors, and calm on the big day — event_workshop
Customers book on your site. Reminders go out by email or text—no extra tools.
Early access
Swagat is invite-only for now. Leave your email—we'll let you know when you can sign in and start connecting.
Join the beta. We'll email you when your connection platform is ready.